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Privacy Policy

This web site („site") is owned by Koeltz Botanical Books, Kapellenbergstr. 75,  D-61389 Oberreifenberg / Germany and is operated by Logical Solutions, 3490 Winton Place, Rochester, NY 14623, U.S.A

Koeltz Botanical Books is committed to maintaining your confidence and trust with respect to the information we collect from you. This privacy policy sets forth what information we collect about you, how we use your information and the choices you have about how we use your information.

Collection of Information Provided By Your Browser

This site uses software to collect information from your web browser regarding your use of the site. Examples of information we collect automatically from all users include the Internet Protocol (IP) address used to connect your computer to the Internet, including time and date.

Collection of Personal Information

In order to access certain content and to make use of the full functionality (e.g. online – ordering) and advanced personalization of the site, we ask to register and obtain a personal Username and Password. You may be prompted to register when you select

register

buy

login

The information collected from the registration form that is presented to users when they chose to register may include contact information such as the user's name, title, e-mail address, organization name, department name, street, zip/post code, city, country, telephone and fax, payment instructions.

The Registration Information is linked directly to a personal Username and Password chosen by the user and can only be retrieved by supplying the correct Username and Password, that is linked to that account.

How Personal Information Is Used

We use the personal information that you provide for such purposes as:

Completion and support of the activity for which the information was provided, such as allowing access to or delivery of our products or services, processing or fulfilling an order, or responding to your requests or inquiries;

Web site and system administration, such as for the technical support of the site and its computer system, including processing computer account information, information used in the course of securing and maintaining the site, and verification of site activity;

Tailoring or customizing content or design of the site during a single visit to the site and individualized personalization of the site on repeat visits;

Research and development to enhance, evaluate, and improve the site and our services;

Communicating with you about changes or updates to the site and our services and, with your consent, special offers, promotions, or market research surveys;

Disclosure of Personal Information to Third Parties

Access to your personal data is restricted to our employees and service providers, such as our data processing, printing and fulfillment operations. Your personal information may be used by all of our trading names and transferred to countries outside of the European Union ("EU"), including to the United States, for processing. These countries may not have similar data protection laws to the EU. If we transfer your information outside of the EU in this way, we will take steps to ensure that your privacy rights continue to be protected. In addition, if you access the site while you are outside of the EU, your information may be transferred outside of the EU in order to provide you with such access.

We will not otherwise disclose any personal information without your consent, except under the following circumstances:

in response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims;

if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law; and

if Koeltz, this site or a related asset or line of business is acquired by, transferred to, or merged with another company.

Access and Changes to Your Registration Information and Preferences

Registered Users may access their identified contact information and other Registration Information and correct any discrepancies or update information by contacting our Customer Service Center at the address or telephone number detailed below or logging in with your personal Username and Password.

If you wish to receive alerts, newsletters, new product announcements, market surveys, special offers or promotions, please tick the appropriate check box when you register for personalized services or access. If you wish to cease receiving any of this information, amend your preferences either by contacting our Customer Service Center at the address or telephone number detailed below or by using the "opt-out" or unsubscribe option or other means provided within the communications you receive. We reserve the right to notify you of changes or updates to the site whenever necessary.

Retention of Personal Information

We retain the personal information we collect from you for as long as the information is relevant to our business purposes or until you request that we remove the data by contacting our Customer Service Department at the address or telephone number detailed below.

Our Commitment to Data Security

We recognize that your privacy is important to you, and therefore we endeavor to keep your personal information confidential. The personal information about each user is stored on servers that are behind a firewall and physically housed within a secured data center. Furthermore, our internal practices help protect your privacy by limiting employee access to and use of personal information. However, we do not represent, warrant, or guarantee that your personal information will be protected against unauthorized access, loss, misuse, or alterations, and do not accept any liability for the security of the personal information submitted to us nor for your or third parties' use or misuse of personal information.

About This Privacy Policy

The foregoing is the current privacy policy of the site. We reserve the right to change this policy at any time without notice. Any changes to this policy will be posted on this web page. Our policy does not create a contract or any legal rights.

This privacy policy applies solely to the information you provide while visiting this site. The terms of this privacy policy do not govern personal information furnished through any means other than this site (such as via telephone or postal mail).

This site may contain links to other web sites that are beyond our control. Other web sites to which you link may contain privacy policies that are different from this privacy policy. We encourage you to check the privacy policy of each web site you visit before submitting any information to them.

Questions, Complaints, and Dispute Resolution

If you have any questions or comments regarding this privacy policy, please contact our Customer Service Department at:

Koeltz Botanical Books
Kapellenbergstr. 75
61389 Oberreifenberg / Germany

Phone + 49 6082 929 1850
Fax +49 61389 929 1852
E – Mail: customerservice@koeltz.com

European VAT-ID DE303603086

If at any time you believe that we have not adhered to this privacy policy or you have a complaint regarding the way your personal information is being handled, please contact our Customer Service Department. Disputes under this privacy policy will be resolved by our Customer Service Department, which will use commercially reasonable efforts to promptly investigate and, if necessary, correct any problem.